Shipping Policy
We offer free standard shipping on all orders. After placing an order, we process and ship your order within 1–3 business days (weekdays only, excluding weekends and statutory holidays). Processing times may be extended during major sales, limited inventory, or force majeure circumstances. We will notify you of the estimated shipping time via email or order notification. Once your order is dispatched, you will receive a notification with the tracking number and carrier information. Tracking information will typically be updated within 24–48 hours. If it has not been updated after 7 days, please contact us immediately.
Delivery Range and Time
Orders typically arrive within 7–14 days from the date of shipment. Specific delivery times may vary depending on the destination, customs clearance schedule, weather, holidays, and local delivery networks. Remote areas or island destinations may require longer delivery times. If you require expedited delivery, please contact customer service at the time of ordering. Please note that expedited delivery may incur additional charges.
Duties and Fees
For international orders, local customs may impose import duties or VAT. These charges are the responsibility of the recipient and are determined by the customs regulations of the destination country. If a package is returned due to unpaid customs duties, you will be responsible for the associated return shipping or reshipment fees, unless the return is due to our faulty shipment, shipping error, or damage during delivery.
Multiple Warehouses and Split Shipments
If your order contains multiple items, we may ship them in split shipments based on warehouse availability. Each package will be assigned a separate tracking number, but no additional shipping charges will be incurred. Before shipment, you can request an address change or cancel your order for a full refund. If you change your address after shipment, we will do our best to accommodate, but we cannot guarantee success. If you cancel an order after the package has been shipped, you will be required to follow the return process, and any shipping costs will be your responsibility. If a package is returned due to refusal, the return shipping fee and related handling fees will be deducted from your refund.
Package Receipt and Abnormalities
We recommend that you inspect the package upon receipt. If any obvious damage is observed, please take photos as evidence and note "External Packaging Damaged" to the courier before signing for it. If you discover damage after signing for the package, please contact us within 24 hours and provide photos and order information so we can assist with your claim. If the delivery document shows signed for but you haven't received it, please first confirm whether a family member or property management representative received it on your behalf before contacting us. We will verify the situation. In the event of loss or severe damage, we require your order number, delivery information, shipping label, and product photos so we can file a complaint.
Delays and Force Majeure
Delivery times may be delayed due to uncontrollable circumstances such as extreme weather, traffic restrictions, customs clearance delays, and global logistics congestion. If your order has not been delivered beyond the estimated timeframe, please use the tracking number to check the latest status. If there is still no result, please email the order number and details to team@vickfbl.com. We will verify the situation and provide a solution as soon as possible.
Contact Us
If you have any questions about shipping or delivery, please contact us at team@vickfbl.com. We will respond and follow up within 1–2 business days.