Return Policy
If you're not satisfied with the product after receiving it, or discover a quality defect, don't worry. Simply submit a request and return the product within 30 days of receipt according to the following process and requirements, and we'll promptly process a refund or exchange.
Application Deadline and Eligibility
Return or exchange requests must be submitted within 30 days of receipt (based on the logistics receipt record). Please open and inspect the product as soon as possible after receipt. We generally cannot accept requests submitted after this deadline. In special circumstances, please contact us first to explain.
Product Condition and Basic Requirements
To ensure a successful return or exchange, returned products must meet the following requirements:
Products must be in their original, unused, unwashed, and undamaged condition.
Products and all original packaging, accessories, gifts, instructions, tags, etc. must be returned intact. Products showing obvious signs of use, odors, or missing accessories will affect the refund amount or result in a rejection.
Product sets must be returned as a complete set; separate returns and exchanges are not permitted (unless otherwise specified).
Return and Exchange Process (Please follow this process first)
To ensure efficient processing, please contact us by email and obtain a return authorization. Packages returned without authorization may be delayed or refused.
Please send a return or exchange request to team@vickfbl.com. Please include your order number (in the subject line or first line for easier identification), your name and contact number, the type of request (return/exchange), a brief reason, and photos of relevant documentation (such as photos of product defects, damaged packaging, and delivery labels).
We will respond within two business days to confirm whether your request can be accepted and provide you with a return authorization, a specific return address, and subsequent instructions.
Please ensure you receive authorization before returning the item. If you need to delay the return, please notify us in advance and explain the reason.
We will inspect the returned item upon arrival. Inspection typically takes 1–3 business days (may be longer during peak periods or holidays). Returns that pass inspection will be refunded within 7 days of confirmation, using the original payment method. Exchanges will be re-shipped based on availability after confirmation, with the specific shipping time specified in the authorization email.
Shipping Costs and Responsibilities
Non-quality issues (returns/exchanges for personal reasons): Return shipping costs are your responsibility; re-shipping or exchange shipping costs are also your responsibility (unless otherwise stated on the product page).
Product quality issues, wrong shipments, or shipping damage: If the issue is confirmed to be a product quality issue, wrong shipment, or shipping damage, we will cover reasonable return shipping costs and assist with claim processing. We will provide a return waybill or reimburse actual expenses if necessary. Please retain the valid receipt for the return courier.
International Orders: Cross-border shipping for returns may incur customs duties, import taxes, or other fees. The responsibility for these fees will be negotiated on a case-by-case basis, but generally, you will be responsible for the return shipping costs. If the damage is our fault, we will cover or reimburse the costs separately.
Return Inspection and Refund Process
We will inspect returned merchandise upon receipt. Inspection time typically takes 1-3 business days (may be longer during holidays and peak shipping periods).
If the merchandise passes inspection and is confirmed eligible for return, we will refund the original payment method within 7 days of receipt and confirmation (the specific timeframe depends on the payment platform or bank's processing speed).
If the merchandise does not meet return criteria (e.g., it has been used, is missing accessories, the packaging is severely damaged, or it has been damaged by human error), we reserve the right to refuse the return or issue a partial refund based on the actual circumstances. We will email you the reason and resolution. Rejected merchandise will typically be returned by the original shipping route, and you will be responsible for any round-trip shipping and handling fees (unless otherwise agreed).
Example of a partial refund: If the merchandise is missing accessories, resulting in a reduced value, we will deduct the actual loss after inspection and refund the remaining balance. The amount and deduction basis will be explained in the email.
Exchange Instructions
Exchanges are primarily for items of the same style/specification (if available in stock). If the price of the exchanged item is higher than the original, we will notify you before shipping to cover the price difference. If the price is lower than the original, a refund will be made based on the price difference.
The exchange process is the same as the return process. You must first apply for and receive authorization before returning the original item. The shipping costs for exchanges follow the same principles as in Article 5: For non-quality issues, the buyer is responsible for the return shipping costs; for quality issues, we are responsible.
Refund Processing Time for Returned Products
Once we confirm the refund, we will immediately initiate a refund request with the payment platform. The actual refund time depends on the payment method and bank used, generally around 10 business days (may take longer for some banks/countries). If you have not received your package for an extended period, please provide your refund receipt and contact us for assistance.
Rejection, Lost Returns, and Customs Issues
If a package is returned due to a buyer's refusal, we will deduct the actual round-trip shipping and handling fees from the refund. (If there is evidence of damage or incorrect shipment prior to the refusal, this will be handled separately.) If a package is lost or detained by customs during return, liability and compensation will be handled according to the carrier's terms of transportation and the specific circumstances. If necessary, you will be required to provide complaint information.
This policy may be adjusted based on laws, regulations, or operational needs. Updates will take effect immediately upon posting on the website. In the event of a conflict with applicable law, the law shall prevail. Vickfbl reserves the right of final interpretation of this policy.
If you need assistance, please send your order number and issue details to team@vickfbl.com. We will verify and follow up with you as soon as possible.